Question and Answers:
Q: IS MY CREDIT CARD INFORMATION SAFE?
A: Yes. All credit card transactions are processed via a reliable third-party payment system. Your information is never stored on our servers.
Q: DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
A: No, you don’t have to. You can simply shop and complete your order as a guest. However, creating an account will help us remember your details at your next purchase. That will make your purchases easier and quicker, and you will also be able to view your order history. By using your login username and password, you don't need to enter your address and other information every time you decide to purchase from us, which will save you plenty of time. Your wish list will also store all the items which were added to help you manage your shopping.
Q: IS MY INFORMATION SAFE?
A: We hate spam with a passion and we never sell information to 3rd party companies as we value the privacy of our valued clients. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Q: HOW MUCH IS THE SHIPPING?
A: For a limited time, we are proud to offer FREE international shipping on all orders over $40. This is a temporal offer!
Q: WHERE DO YOU SHIP?
A: We ship worldwide – but mostly to the following countries: Unites States, Canada, UK & Ireland, Australia, New Zealand, Israel, Switzerland, Germany and to other EU countries.
Q: HOW DO YOU SHIP?
A: Most of our products ship direct from the manufacturer and suppliers who are based in Europe and China. The specific shipping company to be used will be chosen on the basis of the destination and the most favourable terms for the customer. After processing your order, we forward it to the shipping company. We use USPS for orders shipping to the USA while we ship to other countries via overseas mail service. The tracking number for your order is made available to you once it becomes available.
Q: WHY CAN’T I TRACK MY ORDER?
A: We normally send an automatic email to notify you about the tracking number. However, sometimes it does not come through right away due to technical issue’s with the shipping company. If you do not receive it and want to get an update about your order, you can always email our support via firstname.lastname@example.org to better assist you.
Q: WHY IS MY SHIPMENT STATUS UNCHANGED?
A: Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or back orders and other unforeseen situations that are out of our control. Please note that tracking information can be displayed after your order has been shipped.
Q: HOW CAN I AMEND MY ORDER?
A: Please send us an email to email@example.com and we’ll try to modify your order. Unfortunately, if your order has already been sent out, we will not be able to amend your order.
Q: WHAT CURRENCY DO YOU CHARGE IN?
A: Our shop's default currency is in the USD$. You can easily change the default currency to your preferred currency by scrolling to the top right corner of the page and selecting the currency drop down. But please know that this is only to help you get estimate of the approximate exchange rate value of the item. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates. Rates used by our store are refreshed twice a day and pulled from http://www.xe.com. Rates are automatically updated at 00:00 GMT and 07:00 GMT. Also important to note is that all transactions on our website will be handled in USD through Paypal or Stripe at the checkout page.
Q: HOW CAN I PAY FOR MY ORDER?
A: We offer safe shopping and accept payment via Paypal, American Express, Mastercard or VISA. So you can choose the most suitable one for you.
Q: ARE THE PRICES INCLUSIVE TAXES?
A: International deliveries may be subject to local import duties and taxes in the country of destination. Bodalpha has no control over this, and any such charges are the sole responsibility of the purchaser and/or the recipient. We recommend that you check with your local customs officials or post office for more information regarding local importation taxes/duties that may be applicable to your order.
Q: WHAT IF I RECEIVED DEFECTIVE/DAMAGE ITEM?
A: We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to firstname.lastname@example.org, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem so we can better assist you.
Exchange and Replacement - the customer is eligible for exchanges within 7 days upon receipt of the package shown on the tracking number that we provide. Item/s must be unworn, unwashed, and must be in the original packaging.
You may reach our email support how we can better assist you. Please be advised that you need to provide a tracking number for us to be able to process exchange and replacement.
Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from email@example.com.
Order cancellation and refund policy:
We can cancel or refund your orders as long as the item has not been shipped. However, we want to let you know that if we cancel/refund an order, we will deduct a 25% fee to cover the processing fee from our merchant.
Be reminded that if you want an item exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details: firstname.lastname@example.org.
Refund – We offer refunds on a case-to-case basis. We will not offer a refund if the item is in transit.
Please be advised that customer pays the return shipping fee on exchanges and refunds. You can ship back the item to us any way you like, as long as it has a tracking number to protect our interest.
The Bodalpha Team.